Terms & Conditions
General conditions Puro@home
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The consumer has the right to notify the company that he or she withdraws from the purchase, without penalty and without giving reasons, within 14 calendar days from the day that follows the delivery of the goods or the conclusion of the service agreement. This right can only be exercised if the goods are still in the original, unopened packaging. The buyer must return the goods to the seller within 7 calendar days after the notification of withdrawal. The costs of the return must be paid by the buyer, unless the goods are not in conformity with the description of the offer. The seller shall reimburse the price within 30 days after the notification, on the condition that the goods have been returned. |
1. These general conditions apply to all contracts concluded via the Puro@home webshop with a buyer who obtains or uses the goods exclusively for non-professional objectives.
2. The seller is Miko Koffie NV, with registered office at Steenweg op Mol 177, 2300 Turnhout (Belgium), registration number 0869.777.422, RPR Turnhout.
3. All mentioned prices include VAT and any other taxes, but do not include costs of transport. Costs of transport depend on the delivery address and will be charged separately.
4. Unless otherwise agreed, all ordered goods need to be paid up-front, by way of one of the payment methods offered on the website.
5. Orders will be executed within 30 days after the order. If the order is not executed within this time period, the buyer has the right to cancel the order, at no cost and without the intervention of the court being required, by way of a notice to the seller, except when at that time the goods have already been sent. In case of cancellation, any amounts already paid by the buyer will be returned by the seller within 30 days after the cancellation.
6. The goods are delivered at the delivery address specified by the seller, or, if no such specification is made, at the seller’s domicile. The general conditions of sale of our parcel service provider apply.
7. The seller is liable for every lack of conformity of the delivered goods to the offer, which existed at the time of the delivery and which manifests itself within two years after the delivery.
8. Every complaint concerning a lack of conformity can be addressed to Miko Koffie NV, Steenweg op Mol 177, 2300 Turnhout (Belgium), e-mail order@puroathome.com
9. The buyer must make his or her complaint within two months after the discovery of the lack of conformity.
10. If the complaint is well-founded, the seller is responsible for the replacement of the delivered goods free of charge to the buyer. The buyer does not have the right to demand the termination of the agreement, except when the seller has not effected the replacement within a reasonable time period or without serious inconvenience to the buyer.
11. The buyer is not allowed to resell the goods.
12. Belgian law applies. The courts of Turnhout (Belgium) will have jurisdiction, without prejudice to the jurisdiction of the courts which are indicated by imperative law.
